Session control
End sessions on devices you no longer hold.
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Security
Lost your phone? Lock down ONEO fast
Use another trusted device or contact support to secure your ONEO account, cards and sessions. Act quickly, then verify calmly once access is under control.
Immediate steps
The first goal is to stop access and card spend while you work out what happened.
- Freeze affected cards from another trusted device if possible
- Sign out active sessions where controls are available
- Contact ONEO support if you cannot access the app
- Review recent card, transfer and login activity
- Change device and email passwords if they may be exposed
- Do not share codes with anyone claiming to help
What ONEO can help with
Support will verify you before taking sensitive account actions.
Card freeze
Pause spend while you investigate.
Recovery guidance
Verified users can be walked through next steps.
Activity review
Check recent transactions after access is restored.
Security
Lost Device: lost-device recovery
ONEO Lost Device is built for lost-device recovery — onboarding, everyday use, controls and disclosures for this product, not a reused template from another page.
Scam safety
Do not share codes
ONEO support will never ask you to hand over passwords, one-time codes or full card numbers in chat. If someone asks for them, stop the conversation and contact ONEO through official routes.
Scammers often create urgency after a device is lost. Slow down once access is blocked.
After recovery
Rebuild trust in your account
Once you regain access, review trusted devices, card status, recent transfers, linked accounts and profile details. Replace cards if you suspect details were exposed.
Consider using virtual cards for merchants that do not need your physical card details.
Important
Some actions require verification
To protect you, ONEO may require identity checks before account recovery or sensitive changes. Timing can vary depending on the issue, documents and market.
Features, pricing, limits and corridors vary by market, partner availability, network coverage and identity verification.
Lost-device scenarios
The right action depends on whether the phone is misplaced, stolen or still signed in somewhere unsafe.
Phone misplaced
Freeze high-risk cards while you search and avoid approving sensitive actions from unknown prompts. Unfreeze only when you are confident the device is safe.
Phone stolen
Use another trusted route to contact ONEO, secure sessions and review recent activity. Change connected passwords if email or device access may be exposed.
Travelling abroad
Keep a backup support path and payment method before trips. Travel stress makes scams and rushed approvals more likely.
Codes requested
Do not share one-time codes, passwords or full card numbers with anyone claiming to help. Use verified ONEO contact routes only.
Recovery
The first hour matters most
Lost-device recovery is about reducing surface area quickly: freeze cards, end sessions, protect email, then review transfers and card activity. ONEO support may verify identity before making account changes, which protects users even if recovery takes longer.
After access is restored, replace exposed cards and reconsider which merchants should use virtual card details. Prevention after recovery is part of the recovery itself.
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Report Lost Device FAQs
Answers written for this product.
Lost Device focuses on lost-device recovery. Other ONEO pages cover other money jobs so this copy stays specific.
Customers whose routine needs lost-device recovery. Teams → Business; families → Kids; career seekers → Company.
Live fee, rate or eligibility. Marketing text is a summary only.
Higher limits or lost-device recovery often need deeper KYC/KYB. The app asks only when required.
Only if country flags and verification unlock it; otherwise it stays hidden.
FX, ATM, support or card finishes tied to Lost Device may change when you upgrade.
In-app chat with Lost Device selected, or the matching Help topic.
No. Partner terms and in-app legal text prevail for Lost Device.
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